Retail Sales Associates

Algonquin, Illinois, United States | Full-time

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  • The Retail Sales Associate is responsible for building the customer relationships that are the foundation of Ashley HomeStore’s retail sales success. The incumbent provides world-class service to customers by using the Ashley Sales Approach to sell the full suite of HomeStore products and services tailored to meet the customer’s wants and needs and from that, delivering an exceptional in-store experience for every guest that results in increased store sales, profitability and customer loyalty. Overall, the Retail Sales Associate contributes to the Ashley high performance culture by modeling our core values and engaging in sales activities that keep the Ashley brand as the #1 home furnishings market leader.               
  • The Primary Job Functions include:
  • Welcome and professionally engage every guest to ensure customer expectations are met and the Ashley brand image is properly represented.
  • Follow the Ashley Sales Approach with each guest to maximize average sales per guest and ensure above-minimum category sales goals. Ask questions and listen to guest needs; provide options and advice on meeting those needs. Perform product presentations, attempt to close each sales opportunity and add on additional items and extended warranties to the sale.
  • Contact customers by telephone, mail or e-mail after product delivery to ensure total satisfaction and establish next steps to continue to serve the customer in their home furnishing needs.
  • Complete post-sales order entry and administration processes.
  • Complete showroom floor recovery processes throughout the day.
  • Work vigorously on sales performance improvement by using available learning tools and programs.
  • Develop and maintain high levels of knowledge on Ashley products, promotions and store sales functions.
  • Participate actively in sales meetings and one-on-one coaching sessions with store managers and trainers.
  • Demonstrates the company’s core and growth values in performance of all job functions.
  • The Secondary Job Functions Include:
  • Learns the furniture retail industry as a whole to establish a strong understanding of Ashley’s products and their positioning in the marketplace, as well as the processes and procedures in how the business is operated.

 

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